Carmen Systems develops, markets, and implements resource optimization solutions for clients in the railway and airline industries. Clients include Aeroméxico, British Airways, Iberia, KLM, Lufthansa, Mexicana, Northwest Airlines, and Deutsche Bahn. Carmen participates in joint research and software development at some of the world's leading universities. Carmen is a rapidly expanding organization with 190 employees from 26 countries.

Due to current ongoing expansion, Carmen is currently increasing the North American operation and is seeking a Service Manager to extend the existing service team in North America. As a Service Manager you will be responsible for the daily operation of one or a number of clients. In the position you will be supported by the Global Service Centre organization. The Service Centre, together with dedicated Account Executives, is fully responsible for all clients operating Carmen products. The Service Centre is also the formal sponsor for the majority of the product development.

The daily work as a Service Manager includes:

• Assisting the client’s in-house support/administration team with technical problem solving
• Assisting the client with advice and hands-on problem solving
• Collecting, monitoring and prioritizing client requirements for new product versions
• Cooperating with the Carmen R&D organization
• Acting as an internal customer on behalf of the clients
• Coordinating with other Service Managers in the same service team

You need to have at least three years working experience from working with people in a technical environment. You hold a Bachelor of Science degree with a major in Computer Science / OR / Mathematics. You are used to working hands-on with technology, and have a good knowledge of Unix and a few programming languages. You speak and write excellent English, fluency in Spanish is highly regarded. Experience from working abroad is a additional merit.

Please, apply in English before May 7.