Carmen´s clients are responding with praise to the regular version upgrades they receive called Carmen Service Packs.

The current cycle is set for delivery every three weeks allowing for two weeks of corrective maintenance followed by one week of regression testing.

“Through this schedule we can ensure our clients that we deliver with premium quality whilst also providing them with a chance to plan for their own testing,” said Craig Watson, Director Services & Support at Carmen.

“Clients also have the benefit of being able to pick and choose from the service packs which may contain relevant information for them,” he said.

According to Paul Binks, Manager, Information Management at British Airways (BA), the Service Pack procedure is very effective.

“The positive interaction between BA and Carmen is proof of how vital the Service Pack Process is to our overall Service Level Agreement. Carmen´s Service Pack delivery continues to be a great success at British Airways and as a result we are encouraging some of our other vendors to implement similar processes,” said Paul Binks.