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Carmen Integrated
Operations Control is a platform for integrated disruption management
that puts the passenger in focus. It does so by integrating solvers for
the recovery of crew, aircraft and passengers. Solutions are then generated
that are operationally feasible and provide the best service to passengers.
The airline will increase the control over the fleet utilization on the
day of operation and to re-accommodate passengers so that there is minimum
effect on the business. For example, the system can decide what flights
to cancel or delay and can also rebook passengers to other flights based
on passenger name records for each individual passenger. As a result,
prioritized passengers, such as gold card holders, group travel, or unaccompanied
minors can be prioritized.
The direct cost for delaying one flight from Europe to Asia overnight
is USD 150,000. On top of this comes the indirect cost of the airline's
public image being negatively affected. One major airline estimates the
total financial impact of delays around EUR 255,000,000. Whilst every
minute of delay is estimated to cost around EUR 500. An integrated operations
control system will enable the airline to react to operational disruption
faster, generating better quality solutions that protect operation and
profit.
Carmen Integrated Operations Control uses an open architecture which allows
for smooth integration with existing systems for operations control. The
architecture also makes it possible to connect to other systems used for
gates, catering, other stations, by alliance partners etc. The scalability
makes it possible to implement the system step by step. Along with the
ability to add solvers on top of already existing systems it all sums
up to a low-risk implementation.
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If you have any questions about Carmen Integrated
Operations Control, please contact us at
[email protected].
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