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Carmen Passenger Recovery Solver helps you
re-accommodate disrupted passengers on the day of operation. The solver
can be connected to existing day of operation systems.
The Carmen Passenger Recovery Solver automatically evaluates
passenger consequences from actual or proposed schedule changes. In finding
the best solution, passengers can be re-accommodated to other flights,
up-graded or down-graded, etc. The objective is to find the solution that
affects the passengers the least.
The solver will produce high quality solutions for major and minor disruptions
within seconds.
The modelling language Carmen Rave is used to describe the company policy
regarding the re-accommodation of passengers. The solver uses Passenger
Name Records (PNRs) and bases it's decision on information on each individual
passenger. For example, it is possible to prioritize unaccompanied minors
and gold card passengers. The result is presented as a complete re-booking
scenario in an easy-to-read format.
All legality and quality is controlled with Rave. Rave guarantees for
all our clients that the solutions produced always respect the company's
legality and quality policies, as well as the targets for costs and passenger
service levels. Rave also makes it possible to control properties such
as prioritization of passenger categories, or the protection of certain
markets.
Changes can be introduced at short notice by the local
system administrator. This will ensure that the system delivers the best
possible solutions, even after changes to seat configuration, timetables,
company policies, planning processes, etc.
By integrating a lot of solvers the potential is even greater. The Passenger
Recovery Solver can rapidly guarantee that the proposed solutions are
feasible and effective for the entire operation, when coupled with the
Fleet Recovery Solver and Crew Recovery Solver.
Carmen Passenger Recovery Solver is a stand-alone
system designed to work in an integrated operations control environment.
The solver reads input and delivers solutions as XML messages to and from
an asynchronous queue.
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