This course addresses experienced Day of Operation Controllers who wants
to gain in-depth knowledge of how to use Carmen Passenger Recovery.
People from the commercial area of an airline may also benefit from
the course by seeing how passenger service can be improved on the
Day of Operation.
The course gives you a thorough introduction to Carmen Passenger Recovery.
After completing the course you will be able to:
- Understand the objectives, which guide Carmen Passenger Recovery.
- Work with Carmen Passenger Recovery in the Carmen Integrated Operations Control environment.
- Use Carmen Passenger Recovery for evaluating how different recovery options will affect the passengers.
- Analyze the optimal passenger rebooking strategy for a given recovery option.
- Use Carmen Passenger Recovery for creating passenger friendly adjustments to an existing recovery solution.
It is assumed that the course participants have previously taken the
course Carmen Integrated Operations Control or have otherwise gained
substantial knowledge of how to work with the Carmen Integrated Operations
Control System.
- Introduction
- Cost Function
- Business Rules
- Using Carmen Passenger Recovery
- Processes
- Understanding the Passenger Impact Report
- Recovery Option Implementation
All exercises are done using a generic flight data and rule set ("Carmen
Airlines").
1 day.
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